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Together we are stronger



Ms. Heather R. Cotter is the Executive Director and Founder of IPSA. In 2014, Ms. Cotter formed the IPSA as a 501(c)3, non-profit public safety membership association in the State of Arizona because she recognized the need to establish a professional public safety organization that offers networking and training opportunities between EMS, fire, law enforcement, telecommunicators, and allied emergency responders. Ms. Cotter regularly interacts with the entire public safety community. 


Jennifer Stewart is a 15-year veteran with the Charlotte-Mecklenburg Police Department Communications Division.

She was a Telecommunicator for five years before being promoted to Communications Supervisor. During her time as a Communications Supervisor she has obtained her APCO Public Safety Telecommunicator 1 Instructor Certification, APCO Communications Training Officer Certification, APCO Communications Training Officer Instructor Certification, North Carolina General Instructor Certification and North Carolina RADO/TERT Certification. 

Since she joined the IPSA, Stewart has been actively involved through her participation on multiple committees. She also serves on the APCO Agency Training Committee and SDC ADA Operational Writing Group. This past year she served on the Awards Committee and Membership Task Force. Last year, Stewart received her APCO-Registered Public Safety Leader Certification and graduated in Denver, Colorado in August 2017. 

Stewart is actively involved in community relations with the CMPD and developed an educational program to inform the public of the inner workings of the 9-1-1 center and how it can be best utilized by the public. She also works with the Charlotte-Mecklenburg Schools system and attends community meetings and events within the county to answer questions related to 9-1-1.

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